Shipping & Returns
General Questions

Any questions you have that can not be answered here please contact us.

Yes. When your order has shipped, you will receive an email notification and a tracking number. You can also check your order status by logging in and visiting the Order Status section.

Orders ship via our preferred carrier, United Parcel Service, unless indicated otherwise on your order. The customer is responsible for all shipping and freight charges; the default delivery method is FOB, unless stated otherwise. Please allow one business day to process all orders.

To ensure the safety of large orders we automatically require a signature upon delivery for all cartons over $500.

Yes. Please allow 2 hours from the time you place your order. LTL shipments may require longer window due to carrier restrictions.

Warehouse Hours of Operation:

9:00 a.m. - 6:00 p.m. Monday through Friday

Important: Please have your order confirmation number ready when you pick up your order.

BELLA + CANVAS Will Call
2101 West Flotilla Street
Montebello, CA 90640
*Go to entrance by customer pick-up parking

Yes, however certain restrictions apply. Orders must be processed in full cases. Please contact your customer service representative or sales@bellacanvas.com for more information.

Please inspect your merchandise before printing. We cannot accept returns on decorated or washed garments under any circumstances. All claims for shortages and damages must be made within 7 days of receipt of merchandise.

Customers must report all merchandise shortages, overages, or damages to the BELLA+CANVAS Customer Service Department within 7 days from merchandise receipt. 

For any additional questions, or to obtain a complete list of BELLA+CANVAS Terms & Conditions, please contact BELLA+CANVAS Customer Service:

Tel: 855-363-2200, Monday – Friday, 8:00 a.m. - 5:00 p.m. Pacific Time

General Inquiries: sales@bellacanvas.com

Returns/Exchanges/Claims: order@bellacanvas.com

Please inspect your merchandise before printing. We cannot accept returns of decorated or washed garments under any circumstances.

Return requests must be made within 7 days from merchandise receipt, and must be approved in writing by BELLA+CANVAS Customer Service. All returned merchandise must be accompanied by a RA # (Return Authorization #). All returns and exchanges are subject to a 20% restocking fee in addition to freight.

Customers will be responsible for all freight and shipping charges on items returned that are not the result of BELLA+CANVAS error.

Customer and special orders cannot be cancelled once they have been entered into production.

All sales are final on closeout items; returns are not acceptable on closeout items under any circumstances.

For any additional questions, or to obtain a complete list of BELLA+CANVAS Terms & Conditions, please contact BELLA+CANVAS Customer Service:

Tel: 855-363-2200, Monday – Friday, 8:00 a.m. - 5:00 p.m. Pacific Time

General Inquiries: sales@bellacanvas.com

Returns/Exchanges/Claims: order@bellacanvas.com

Return requests must be made within 7 days after receipt of merchandise. All returned merchandise must be accompanied by a (RA#) Return Authorization Number. All returns and exchanges will be subject to a 20% restocking fee in addition to freight.
Customer will be responsible for all freight and shipping charges on items returned that are not the result of Sellers error.
Custom and special orders cannot be cancelled once they have been entered into production.
All sales are final on closeout items; returns are not accepted on closeout items under any circumstances.
Customer Service: 855-363-2200
Monday - Friday
8:00 a.m. - 5:00 p.m. Pacific Time