BELLA+CANVAS Privacy Policy

Effective: July 10, 2023

SCOPE OF PRIVACY POLICY

This Privacy Policy describes how BELLA+CANVAS, LLC, its subsidiaries and affiliates (collectively, “BELLA+CANVAS”, “we”, “our”, or “us”) collects, uses, and shares information about you (“you”, “your”, or “user”) when you use our website with a homepage located at “www.bellacanvas.com”, any applications we may provide (including mobile applications), together with all products and services we may offer from time to time via our website and/or related applications, our related social media websites such as Instagram, Twitter, Facebook, or otherwise through your interactions with us (our website, applications, products, services, and social media pages, collectively, the “Services”). This Privacy Policy also describes your and our legal rights and responsibilities with respect to information which we collect from or about you through the methods described below (see “Information We Collect”) and the purposes for collecting your information and how it benefits you (see “How We Use Your Information”).

If you are a California, Virginia, or Colorado resident, see “Your Privacy Rights” section below for information provided pursuant to the California Privacy Rights Act (“CPRA”), Virginia Consumer Data Privacy Act (“VCDPA”) and Colorado Privacy Act (“CPA”), including information about how to exercise you data access rights.

If you are a UK or EU resident, see “Your UK/EU Privacy Rights” section below for information provided pursuant to the General Data Protection Regulation in the UK and EU (“GDPR”), including information about how to exercise you data protection rights.

For purposes of this Privacy Policy, unless otherwise required by applicable law, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This may include, without limitation information which identifies you or which could be used to identify you such as your name and contact details, or your user account information. “Personal Information” also may include information about how you use our website. BELLA+CANVAS takes very seriously its responsibility to protect the safety and security of your Personal Information that we process and is committed to respecting your privacy rights.

The terms of this Privacy Policy and BELLA+CANVAS's Cookie Policy are incorporated by reference into the BELLA+CANVAS Terms of Use and Service, which govern your use of our Services. Your access or use of our Services confirms that you have read, understand, acknowledge and agree to be bound by the terms of this Privacy Policy, the Terms of Use and Service, and the Cookie Policy. If you do not agree to the terms of this Privacy Policy, please do not use BELLA+CANVAS' Services. Your continued use of BELLA+CANVAS' Services following the posting of changes to this Privacy Policy will mean that you accept those changes.

INFORMATION WE COLLECT

Categories of Sources

We collect Personal Information about you from various sources, directly and indirectly, including from the following:

Directly or indirectly from you: Most of the Personal Information we collect comes from you. This is either information you provide to us directly, such as your name and email address, or indirectly, such as when shopping on our site or in our stores.

Business Partners: We partner with trusted third parties to assist us in providing the Services to you. We may receive Personal Information from those third-party business partners related to your use of our Services. We use the information for the same purposes as when we receive the information directly from you.

Automatically Through the Site: Like many website operators, when you access and use our site, we use cookies, log data, and similar technology to automatically record personal identifiers (such as your IP address and device identifiers), information about your device (such as your browser type, locale preferences, and mobile carrier) and information concerning your usage activity on the site (such as your interaction with our site, the link you used to reach them, and the content and advertising displayed on them and our content and advertising on other websites and online services). We use the data to enable certain features of our site, preserve your preferences and customize your experience when you visit and return to the site, and study, enhance and improve the use and capabilities of our site, content, and advertising.

From other sources: Other parties may give us Personal Information about you, such as business and marketing partners, data brokers, companies that we acquire, and social media platforms.

Business or Commercial Purposes

We collect and use Personal Information for the following purposes:

Provide, Improve, and Develop the BELLA+CANVAS Services.

• Provide the Services to you
• Process and fulfill your order, including by shipping products to you, or others you designate, and sending emails to you, or others you designate, to confirm your order status and shipment and to process merchandise returns
• Provide customer service including responding to your questions, complaints, and feedback
• Operate, protect, improve, and optimize the BELLA+CANVAS Website and the user experience, such as by performing analytics and conducting research
• Communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, support messages, updates, security alerts, and account notifications
• Communicate with other persons using contact information you provide, such as when you designate another person as the recipient of a gift purchase
• Make your shopping experience easier, more personalized, more enjoyable and more efficient
• Address problems with and improve our products, brands, services and technologies, as well as to develop new products and services
• Allow you to use our in-store and online technologies
• Provide consistent, personalized services, including to personalize our advertising, marketing communications, shopping experiences and promotional offers
• Organize local community events, promotions and in-store experiences
• Facilitate your ability to share information to social media
• Administer and fulfill our contests and other promotions
• Help us learn more about your shopping preferences or product preferences
• Fulfill a contract we have with you
• Operate, protect, improve, and optimize the BELLA+CANVAS website and experience, and personalize and customize your experience (such as automatically entering your saved shipping information)
• Conduct profiling based on your interactions with the BELLA+CANVAS website, your search and booking history, your profile information and preferences, and other content you submit to the BELLA+CANVAS website.
• Verify your identity and respond to requests made pursuant to this Privacy Policy and for other verification purposes (the verification steps and the pieces of information that we request may vary depending on the sensitivity and nature of your request)
• As otherwise permitted or required by law or as we may notify you

We process this information given our legitimate interest in improving the BELLA+CANVAS website and our user's experience with it, where it is necessary for the adequate performance of the contract with you and to comply with applicable laws

Create and Maintain a Trusted and Safer Environment.

• Prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
• Conduct security investigations and risk assessments
• Verify or authenticate information
• As we believe to be required or appropriate to protect the rights, property, safety and security of BELLA+CANVAS and our employees, customers and others
• As we believe to be required or appropriate under applicable law, to respond to requests from government authorities and to comply with legal process, investigations, regulatory or governmental enquiries or for other legal or regulatory purposes
• Comply with our legal obligations
• Resolve any disputes with any of our users or shoppers and enforce our agreements with third parties
• Enforce our Terms of Use or other policies

We use your Personal Information in connection with automated decision making via our third party service provider Shopify to protect our business from fraud during the checkout process. Shopify uses customers' Personal Information to block certain transactions that appear to be fraudulent through automated decision-making

We process this information given our legitimate interest in protecting the BELLA+CANVAS Website, to measure the adequate performance of our contract with you, and to comply with applicable laws.

Provide, Personalize, Measure, and Improve our Advertising and Marketing.

• Send you promotional messages we believe may be of interest to you, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about BELLA+CANVAS or partner campaigns and services) and social media advertising through social media platforms such as Facebook, Instagram, or Google).
• Personalize, measure, and improve our advertising.
• Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by BELLA+CANVAS or its third party partners.
• Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the BELLA+CANVAS website, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.

We will process your Personal Information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your BELLA+CANVAS Account.

Other Purposes

• When you consent to it (in some territories, we may be legally required to obtain your consent to some of the purposes listed above, e.g. marketing communications). If this is the case, we will obtain your consent prior to processing your Personal Information for those purposes.
• When it is necessary to protect your vital interests or that of another person
• When it is necessary for the performance of a task carried out in the public interest
• When it is in our legitimate interests. Legitimate interests are our business or commercial reasons for using your data, such as (i) keeping our records up to date (ii) providing the Services to you; (iii) maintaining or administering the Services (iv) performing business analyses or for other internal purposes to improve the quality of our business and the Services we offer; (v) prevention of fraud and financial crime to protect the public; (vi) communicating with you concerning programs or services consistent with our obligations to provide those services or otherwise; (vii) participating in litigation, investigations, regulatory or governmental enquiries or for other legal or regulatory purposes involving our customers who use or have used our Services or other third parties; and (viii) as part of a sale, acquisition or merger of our business or assets. We will not unfairly place our legitimate interests above what is best for you.

Personal Information We Collect

The following is a description of our data collection practices, including the Personal Information we collect, the sources of that information, the purposes for which we collect the information, and whether we disclose that information to other companies. We retain all Personal Information for as long as it is necessary to complete the purpose for which it was collected, unless otherwise instructed by you, or unless otherwise disclosed at the time of collection

Category of Personal Information	Purpose(s) of Collection
Personal Identifiers We may collect your name, email address, social media handles, shipping address, billing address, zip or postal code, telephone number, unique personal identifier, online identifier, Internet Protocol (IP) address, account name, or other similar identifiers. If you create an account, we also collect your username and password. We also collect identifiers that you post to our sites.	Provide, improve, and develop the BELLA+CANVAS Services Create and maintain a trusted and safer environment Provide, personalize, measure, and improve our advertising and marketing Other purposes
Protected Classifications We collect your age, date of birth, gender, and other similar data when you chose to provide it to us as part of your profile, or when using Services or website features.	Provide, improve, and develop the BELLA+CANVAS Services Provide, personalize, measure, and improve our advertising and marketing
Commercial Information We collect information such as products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies. This includes information about the transaction, such as product details and the date and location of the purchase/return.	Provide, improve, and develop the BELLA+CANVAS Services Create and maintain a trusted and safer environment Provide, personalize, measure, and improve our advertising and marketing Other purposes
Payment Information We collect billing information, such as your account number, credit card number, expiration date, card verification number, and billing address if you make a purchase.	Provide, improve, and develop the BELLA+CANVAS Services
Internet or Other Electronic Network Activity Information We collect details of your visits to our site and information generated in the course of using our site (including the timing, frequency and pattern of service use) including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our site. We also collect details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system and browser type.	Provide, improve, and develop the BELLA+CANVAS Services Create and maintain a trusted and safer environment Provide, personalize, measure, and improve our advertising and marketing
Geolocation Data We collect information as described above, we collect your IP address automatically when you use our Services. We may be able to determine your general location based on the IP address.	Provide, improve, and develop the BELLA+CANVAS Services Provide, personalize, measure, and improve our advertising and marketing
Audio, electronic, visual, thermal, olfactory, or similar information: We may record audio during customer service calls. We also collect audio or visual information you post to our sites, like photos or videos We also collect video surveillance at our stores.	Provide, improve, and develop the BELLA+CANVAS Services Provide, personalize, measure, and improve our advertising and marketing Other purposes
Sensitive Personal Information: We may collect certain Personal Information that is defined as Sensitive Personal Information under the applicable data protection laws. This data varies depending on the context and purpose of collection.	Provide, improve, and develop the BELLA+CANVAS Services Provide, personalize, measure, and improve our advertising and marketing Other purposes
Information About Others In some cases, we may also collect information you provide about others, such as if you purchase a gift card for someone and request that we deliver it electronically, create and share a "wishlist" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us	Provide, improve, and develop the BELLA+CANVAS Services

INFORMATION WE DO NOT INTEND TO COLLECT

When you create an account on our website, you may provide us information such as your first and last name, e-mail address, password, birthdate and other info you provide. BELLA+CANVAS does not intend to collect and retain records of any sensitive personal information, data regarding minority status, or data received from third parties that is not expressly contemplated by this Privacy Policy or contractually authorized. We do not knowingly contact or collect information from persons under the age of majority in your state or province of residence. The Services are not intended to solicit information of any kind from persons under the age of majority in your state or province of residence.

CATEGORIES OF PERSONAL INFORMATION SOLD OR SHARED TO THIRD PARTIES

In the preceding 12 months, we have sold Personal Information for valuable consideration or shared Personal Information for purposes of targeted or behavioral advertising with the following categories of third parties and for the following business purposes:

Category of Personal Information	Purpose of Sale/Sharing	Category of Third Parties with whom We Sell or Share Personal Information
Personal Identifiers	Provide, improve, and develop the BELLA+CANVAS Services Create and maintain a trusted and safer environment Provide, personalize, measure, and improve our advertising and marketing Other purposes	Order Fulfilment Providers; Marketing Providers; Data Analytics Providers; Shopping Platform Provider; Social Networks;
Commercial information	Provide, improve, and develop the BELLA+CANVAS Services Create and maintain a trusted and safer environment Provide, personalize, measure, and improve our advertising and marketing Other purposes	Order Fulfilment Providers; Marketing Providers Data Analytics Providers; Shopping Platform Provider; Social Networks; Payment Processors;
Payment information	Provide, improve, and develop the BELLA+CANVAS Services	Payment Processors; Data Analytics Providers;
Internet or other similar network activity	Provide, improve, and develop the BELLA+CANVAS Services Create and maintain a trusted and safer environment Provide, personalize, measure, and improve our advertising and marketing Other purposes	Order Fulfilment Providers; Marketing Providers Data Analytics Providers; Shopping Platform Provider; Social Networks; Payment Processors;
Geolocation data	Provide, improve, and develop the BELLA+CANVAS Services Create and maintain a trusted and safer environment Provide, personalize, measure, and improve our advertising and marketing Other purposes	Order Fulfilment Providers; Marketing Providers Data Analytics Providers; Shopping Platform Provider; Social Networks;
Audio, electronic, visual, thermal, olfactory, or similar information	Create and maintain a trusted and safer environment	Technology service providers;

CATEGORIES OF PERSONAL INFORMATION DISCLOSED TO SERVICE PROVIDERS

We disclose Personal Information to certain third parties to enable them to provide services to us. The Personal Information provided to our service providers is limited to that Personal Information which is necessary for them to provide the services and our service providers have contractually agreed not to use your Personal Information other than as necessary to provide the applicable services to us. In the preceding 12 months, we have disclosed the following categories of Personal Information with the following categories of service providers and for the following business purposes:

Category of Personal Information	Purpose of Disclosure	Category of Service Providers to Whom We Disclose Personal Information
Personal Identifiers	Provide, improve, and develop the BELLA+CANVAS Services Provide, personalize, measure, and improve our advertising and marketing	Data Analytics Providers;
Commercial information	Provide, improve, and develop the BELLA+CANVAS Services Provide, personalize, measure, and improve our advertising and marketing	Data Analytics Providers;
Internet or other similar network activity	Provide, improve, and develop the BELLA+CANVAS Services Provide, personalize, measure, and improve our advertising and marketing	Data Analytics Providers;

ADDITIONAL INFORMATION ABOUT OUR DATA COLLECTION AND SHARING PRACTICES

Sensitive Personal Information: If we collect any Sensitive Personal Information, we only use it for the purpose for which it was collects (as disclosed in the table above).

Sharing of Aggregated Data: We may create and use aggregated or de-identified data at our discretion, such as by sharing it with marketing agencies, media agencies and analytics providers. Where required by the law in your country of residence, we will only use anonymized data for this purpose.

Combination of Information: We may combine Personal Information from the Services together and with other information we obtain from our business records. Additionally, information collected about you from a particular browser or device may be linked to information collected from another computer or device that we believe relates to you.

Personal Data Collected From You About Others: If you decide to invite others to use our Services, we will collect your and the other person's names, e-mail addresses, and/or phone numbers in order to send an e-mail or text message and follow up with the other person. You hereby agree that you will obtain the other person's consent to do this before giving us their Personal Information. You hereby agree not to send us the contact details of any legal minor. We will inform any other person you invite that you gave us his or her details in the invitation e-mail or message.

Change of Ownership or Corporate Organization: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Cross-border Transfer of Data: If you use our Services outside of the United States, you understand that we may collect, process, and store your Personal Information in the United States and other countries. The laws in the U.S. regarding Personal Information may be different from and not as protective of your data protection rights as the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law.

Our Practices Regarding Information Belonging to Children: The Services are intended for users age sixteen (16) and older. BELLA+CANVAS does not knowingly collect Personal Information from children. If we discover that we have inadvertently collected Personal Information from anyone younger than the age of sixteen, we will delete that information. We do not sell or share Personal Information of any individual we know to be under the age of 16. If you are a parent or legal guardian and think your child under 16 has given us Personal Information, you can email us at help@bellacanvas.com. Parents, you can learn more about how to protect children's privacy online here.

OPT-OUT SIGNALS

Do Not Track: We do not currently recognize browser signals regarding tracking mechanisms, which include “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. Third parties may be able to collect information, including Personal Information, about your online activities over time and across different websites or online services when you use the Services. You may opt out of online behavioral ads at http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser.

Global Privacy Signal: We receive and process Global Privacy Signals (“GPC Signal”) for requests to opt-out of sale or sharing. We process the commonly used and industry standard GPC Signals but because this is new technology and new providers may offer solutions, we will do our best to recognize, process, and honor a GPC Signal that meets the legal standards and is widely adopted in the industry.

SECURITY OF TRANSMISSION OF PERSONAL INFORMATION

Unfortunately, the transmission of information via the Internet or e-mail is not completely secure. Although we will do our best to protect Personal Information that you submit to us, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use commercially reasonable procedures and security features to try to prevent unauthorized access.

HOW WE PROTECT YOUR PERSONAL INFORMATION

To prevent unauthorized access, maintain data accuracy, and facilitate the correct use of Personal Information obtained through our website, we have put in place appropriate physical, technical, and operational measures to safeguard and secure the Personal Information we collect online against unauthorized access, unlawful use, accidental loss, corruption, or destruction.

We also use operational measures to protect your Personal Information, for example by limiting the number of people who have access to your membership information. Access to Personal Information is restricted to BELLA+CANVAS staff members and third party service providers who require the access for specific purposes, such as helping us provide the Services to you.

We use technical measures such as password protection to protect your data and the systems where they are stored. However, messages you send to us through the Internet or otherwise electronically may not be secure. We recommend that you do not send any confidential information to us by email. If you choose to send confidential information to us, you accept the risk that a third party may intercept this information. We make reasonable efforts to keep your information safe and secure while shopping. We protect your online order and Personal Information by using Secure Sockets Layer (SSL) technology. Generally, the data that travels between your computer and our servers is SSL encrypted, and then stored on a computer that is not connected to the Web. To make sure you are accessing a secure server, look at the lower left or right hand corner of your browser window after accessing the server. An un-broken key or closed lock (depending on your browser) indicates that SSL is active in your window. Some versions of browsers and firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection.

COOKIES

Our website, online advertisements, and emails use first and third-party “cookies”, pixel tags, and other technologies to automatically collect information about you such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online advertisements, and email. A cookie is data sent to your Internet browser from a Web server and stored directly on your computer hard drive. Cookies and similar technologies within a web browser allow us to collect and store data as you navigate our website. We use this information for various purposes, including to facilitate web page navigation, display information more effectively, personalize your online experience, to understand how our websites are used by users, market our products and services, measure the success of our marketing campaigns, and for security purposes.

We may collect and record page interaction information and other electronic communications and content from your use of the sites, including content entry, mouse movements, screen captures, the search terms and other data you enter, and methods used to navigate away from the page. We may also embed technologies (which may include, for example, web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message. We may engage or otherwise allow other parties to also collect information on our sites in these ways.

Most web browsers are set up to accept cookies but if you are accessing our website from a territory where we need your consent to set cookies, non-essential cookies will not be set unless or until you consent to them being set. You can adjust your browser settings to refuse all cookies or to inform you when a cookie is being placed on your hard drive. However, certain features of BELLA+CANVAS' website may not work properly and you may be required to re-enter certain information each time you use our website. For example, to use our shopping cart feature, you must have cookies enabled. For more information about cookies and how to disable them, please see our Cookie Policy.

Where we use Google Analytics, we have set up the service to anonymize your IP address as soon as data is received by the Analytics Collection Network, before any storage or processing takes place. To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout.

TEXT MESSAGE/SMS CONSENT AND OPT-OUT

If you choose, you can provide your mobile phone number to receive text message alerts from BELLA+CANVAS (“Promotional Text Messages”) via a pop-up on the Website. These alerts include promotional messages and messages regarding BELLA+CANVAS rewards points. BELLA+CANVAS also uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS. Message and data rates will apply and you should check the rates of your mobile carrier.

YOUR OPT-OUT CHOICES

We also work with third parties such as Google and Facebook to manage our advertising on other websites. Our third party advertising partners may use cookies or similar technologies on our website and other websites to provide you advertising based upon your browsing activities and interests, or to display ads that link back to our site. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page. To learn more about the use cookies and other tracking tools on our site please visit our Cookie Policy.

If you do not want BELLA+CANVAS to send you emails or postal mail regarding BELLA+CANVAS or its Services, you can choose not to provide your Personal Information to BELLA+CANVAS, even though it might be necessary to make a purchase or to take advantage of certain features on our Services. You may also manage, update and correct the information you provide as part of your online account by logging into your user account and clicking on the “Settings” hyperlink. If you choose not to give us certain Personal Information, you can still use many aspects of our website. However, you will not be able to access website areas that require account registration.

If you have previously opted-in to receiving marketing emails from us, you can update your preferences to tell us specifically what you are interested in hearing about by clicking on the preferences link included in the marketing e-mails. You can update your preferences at any time.

If you would prefer not to receive marketing emails sent by BELLA+CANVAS, simply click on the “unsubscribe” link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your user account.

YOUR RIGHTS

Depending on where you live, you may have certain rights, such as to request access to or correction of your Personal Information that we hold about you.

Your UK/EU Privacy Rights

If you are a resident of the UK or European Economic Area, you have the right to review, verify, correct, and request erasure of the Personal Information that we hold about you under certain circumstances. You also have the right to limit, restrict, or object to the processing of your Personal Information under certain circumstances. You may also have the right to request that we transfer your Personal Information to another party to the extent provided for under applicable data privacy laws. Where we have obtained your consent to certain processing of your Personal Information, you have the right to withdraw this at any time but contacting us using the information below For more information on your rights, please see https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.

If you want to review, verify, correct, or request erasure of your Personal Information; limit, restrict, or object to the processing of your Personal Information; or request a transfer of your Personal Information to another party, please contact us at help@bellacanvas.com or write to us at

BELLA+CANVAS, LLC
ATTN: Legal - Data Protection
9830 Wilshire Blvd.
Beverly Hills, CA 90212

To protect your privacy and security, we also will take reasonable steps to verify your identity before granting access, making corrections, or following such a request to correct or delete your data.

When you contact us, we will respond as soon as possible and where possible within one month. If your request is more complicated, it may take longer to respond to you, but we will respond within three months of your request. There is no charge for most requests, but if you ask us to provide a significant amount of data, for example, we may ask you to pay a reasonable administrative fee. We also may ask you to verify your identity before we provide any information to you.

Complaints

If you have any complaints concerning BELLA+CANVAS’ processing of your Personal Information, please email us at help@bellacanvas.com or write to us at BELLA+CANVAS, LLC, ATTN: Legal - Data Protection, 9830 Wilshire Blvd., Beverly Hills, CA 90212.

Please note that if you are a UK or EU Resident, you may have the right to lodge a complaint with the UK or European Union supervisory authority that is responsible for the protection of Personal Information in the country where you live or work, or in which you think a breach of data protection laws might have taken place. We would, however, appreciate the chance to deal with your concerns before you approach the ICO/DPC so please contact us in the first instance. You can learn more about these rights at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.

Customers in the United Kingdom can contact the Information Commissioner's Office by telephone on 0303 123 1113, or by using the live chat service that is available through the Information Commissioner's website www.ico.org.uk.

United States Privacy Rights

Unless otherwise required by applicable law, the following terms shall have the following meaning:

"Process" or "processing" means any operation or set of operations performed, whether by manual or automated means, on personal data or on sets of personal data, such as the collection, use, storage, disclosure, analysis, deletion or modification of personal data.

“Targeted advertising” or “Cross-context behavioral advertising” means displaying advertisements to a consumer where the advertisement is selected based on personal data obtained from that consumer's activities over time and across nonaffiliated websites or online applications to predict such consumer's preferences or interests.

“Sale” or “Sell” means renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to a third party for monetary or other valuable consideration.

“Share,” “shared,” or “sharing” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to a third party for cross-context behavioral advertising.

“Profiling” means any form of automated processing of personal information to evaluate certain personal aspects relating to a natural person and in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

US data protection laws grant California, Colorado, and Virginia residents the following data rights. Persons with disabilities may obtain this notice in alternative format upon request by contacting us at help@bellacanvas.com or calling 855-363-2200.

Right to Know and to Access

You have the right to request that we disclose to you:

• the categories of Personal Information that we have collected about you;
• the categories of sources from which we have collected Personal Information about you;
• the business or commercial purpose for collecting, sharing, or selling your Personal Information;
• the categories of Personal Information that we have sold or shared about you and the categories of outside third parties to whom the Personal Information was sold or shared;
• the categories of Personal Information that we have disclosed about you for our business purposes and the categories of vendors to whom the Personal Information was disclosed; and
• the specific pieces of Personal Information that we have collected about you.

This information is disclosed in the Information We Collect Section at the top of this Privacy Policy. You may also request that we provide you with the copies of the Personal Information we have collected about you. To do so, please follow the instructions provided in the Submitting Request section below.

Right to Delete

You also have the right to request that we delete the Personal Information that we collected from you, subject to certain exceptions. To do so, please follow the instructions provided in the Submitting Request section below.

Right to Correct

You have the right to request that we correct inaccurate Personal Information that we maintain about you. To do so, please follow the instructions provided in the Submitting Request section below.

Right to Opt-out

You have the right to opt-out of processing of your Personal Information for the purpose of (i) targeted advertising, (ii) sale of Personal Information, or (iii) profiling. To do so, please follow the instructions provided in the Submitting Request section below.

Non-Discrimination

We will not discriminate against you for exercising any of your data privacy rights.

Please note that your right to opt out does not apply to our sharing of Personal Information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the Personal Information only for that function.

We may also disclose information to other entities who are not listed here when required by law or to protect us or other persons, as described in our Privacy Policy.

Additional Notice for California Residents

Right to Limit Use/Disclosure of Sensitive Personal Information

You have the right to request that we limit the use or disclosure of your Sensitive Personal Information, subject to certain exceptions. Please note, we do not collect Sensitive Personal Information for the purpose of inferring characteristics about you.

California Shine the Light

Although we do not currently share your information for other companies' direct marketing purposes, California consumers have the right to request information from us regarding other companies to whom we have disclosed certain categories of information during the preceding year for the other companies' direct marketing purposes. If you are a California consumer and would like to make such a request, please email help@bellacanvas.com or write to us at:

BELLA+CANVAS HQ
Attn: Legal - California Privacy Rights
9830 Wilshire Blvd.
Beverly Hills, CA 90212

Notice of Financial Incentive

We offer discounts to our customers who sign up to receive our newsletter and we may also provide other discounts, coupons, or other benefits to customers who register for an account, sign up for our mailing list or text message program, or sign up to participate in our friend referral program (collectively “Program”). When you participate in a financial incentive, we collect personal data from you, such as identifiers (like your email address or phone number), commercial information (like your purchase preferences and interests or purchase history), professional or employment-related information, and other categories of personal data that relate to or is reasonably capable of being associated with you. The value of your personal data is reasonably related to the value of the offer or discount presented to you. The value of Program rewards to members varies as individual members take advantage of Program rewards to varying degrees.

Participation in the Program requires your prior opt-in consent, which you have the right to withdraw at any time. You can opt into the Program by following the sign-up or participation instructions provided. If you wish to opt out of our rewards program, please send an email with your name and customer information to help@bellacanvas.com.

Additional Notice for Virginia, Connecticut and Colorado Residents

Right to Appeal

If you make a request to exercise any of the above data access rights and we are unable to comply with your request, you may request to appeal our decision. To appeal any data privacy request decision, please contact us by emailing help@bellacanvas.com with the subject line “Data Access Request Appeal.” If after you complete the appeal process with us, you are still not satisfied with our response, you may contact your Attorney General to file a complaint. Below are the contact information for the appropriate entity where you can inquire about filing an appeal:

Virginia residents:
Office of the Attorney General
202 North 9th Street
Richmond, Virginia 23219

(804) 786-2071
https://www.oag.state.va.us/

Colorado residents:
Office of the Attorney General
Colorado Department of Law
Ralph L. Carr Judicial Building
1300 Broadway, 10th Floor
Denver, CO 80203

(720) 508-6000
https://coag.gov/

Connecticut residents:
Office of the Attorney General
165 Capitol Avenue
Hartford, CT 06106

(860) 808-5420
https://portal.ct.gov/AG

Nevada Residents

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at help@bellacanvas.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada

Submitting Data Rights Requests

If you would like to make any requests under the applicable state law, you can exercise your rights through one of the following means:

1. By filling out an online Consumer Data Request form available here.
2. By calling us toll free at 855-363-2200.
3. By writing to us at the following address:
   

   BELLA+CANVAS HQ
   Attn: Legal - California Privacy Rights
   9830 Wilshire Blvd.
   Beverly Hills, CA 90212

When we receive a request from a California consumer, we will confirm receipt of the request within 10 days and provide information about how we will process the request, including our verification process. We will respond to such requests within 45 days.

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain Personal Information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

Verifying Requests: If we receive any request, we will use a two-step process for online requests where the consumer must first, clearly submit the request and then second, separately confirm the request. We will use other reasonable appropriate measures to verify requests received by mail or telephone.

We will otherwise take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the Personal Information and whether you have an account with us.

In submitting a request, you must provide sufficient information to identify the subject of the request, such as name, e-mail address, home or work address, or other such information that is on record with us so that we can match such information to the Personal Information that we maintain. Do not provide social security numbers, driver's license numbers, account numbers, credit or debit card numbers, medical information or health information with requests. If requests are unclear or submitted through means other than outlined above, we will provide the consumer with specific directions on how to submit the request or remedy any deficiencies. If we cannot verify the identity of the requestor, we may deny the request.

Authorized Agent: You may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We may require verification that you provided the authorized agent permission to make a request on your behalf.

If you are an authorized agent submitting a request on behalf of an individual, you must provide adequate proof of your authorization from the data subject.

CONTACT US

If you'd like more information about our privacy practices, feel free to contact us by calling us at 855-363-2200 or emailing us at privacy@bellacanvas.com

CHANGES TO THIS PRIVACY POLICY

BELLA+CANVAS may change this Privacy Policy from time to time to reflect our current practices. Any changes to this Privacy Policy will be posted on this website and will be effective when posted unless another date is referenced in the notice. We recommend you check the Privacy Policy on a regular basis so that you know the current terms and conditions that apply to you. If you use our website after any changes are effective, you are agreeing to comply with and be bound by them.